This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
A. SHIPPING COSTS
Shipping cost calculated at checkout. So you can show your shipping cost at checkout.
B. TRANSIT, HANDLING & ORDER CUT OFF TIME
In general, shipments are in transit for 3 – 5 days (Monday to Friday). Order cut-off time will be 05:00 PM Eastern Standard Time (New York). Order handling time is 1 – 2 business days (Monday to Friday).
C. DELIVERY TERMS
We use UPS, USPS, or FedEx to deliver the product.
D. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@fezan.shop.
E. CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
F. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
G. MANUFACTURER DIRECT SHIPPING
For orders shipped through our Manufacturer’s Direct Shipping option, please note the following specifics:
1. Shipping Method: Manufacturer Direct Shipping utilizes standard economy ground services. The carrier for each order may vary depending on the default shipping method chosen by the manufacturer.
2. Processing and Handling: The processing and handling of Manufacturer Direct Shipping orders typically take 1-2 business days. It’s important to acknowledge that occasional delays may occur, and we appreciate your understanding as we rely on manufacturers to fulfill orders promptly.
3. Shipping Times: Shipping times for Manufacturer Direct Shipping orders vary between 1-5 business days. The duration is influenced by the location of the manufacturer’s facility and the destination of the customer. Please anticipate that delivery times may differ based on these factors.
4. Tracking Information: Once your Manufacturer’s Direct Shipping order has been processed and dispatched, you will receive tracking information via email. This will allow you to monitor the status and estimated delivery time of your shipment.
5. Communication and Updates: In the event of any unforeseen delays or issues related to processing, handling, or shipping, we are committed to keeping you informed. Updates regarding your order status will be provided promptly.
Please be aware that Manufacturer Direct Shipping involves coordination with external partners, and while we strive to minimize disruptions, certain aspects of the fulfillment process are beyond our immediate control. We appreciate your patience and cooperation, and if you have any concerns or questions about your Manufacturer’s Direct Shipping order, feel free to contact our customer service team at support@fezan.shop. We are here to assist you throughout the shopping experience.
H. INTERNATIONAL ORDERS
This policy primarily pertains to orders within the USA. For international orders, additional terms and conditions may apply, including but not limited to customs duties, taxes, and shipping fees. Customers placing orders from outside the USA are responsible for complying with their country’s regulations and will be subject to any applicable import duties and taxes.
I. TRACKING INFORMATION
Once your order has been dispatched, you will receive tracking information via email, allowing you to monitor the progress of your shipment. If you encounter any issues with tracking or have questions about your order’s status, please contact our customer service at support@fezan.shop.
J. CONTACT INFORMATION
For any inquiries or concerns related to shipping, orders, or this policy, please reach out to our customer service team at support@fezan.shop. We strive to provide timely and helpful assistance to ensure a positive shopping experience for our customers.
By placing an order on our website, you acknowledge that you have read, understood, and agreed to abide by the shipping policies outlined above. We reserve the right to update or modify these policies as needed, and any changes will be reflected on this page.